Created on 01 May 2026
Cookie Policy
We use cookies to help improve your experience on this website. Here's everything you need to know about how we use them and the choices you have.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website or use a mobile application. They allow the website to recognise your device and remember information about your visit — such as your preferences, session state, and usage patterns — to make your next visit easier and more personalised.
In addition to traditional browser cookies, the Vukacover Platform may also use similar technologies such as mobile SDKs, device identifiers, and local storage objects on our mobile application (iOS and Android) to achieve the same purposes.
What Cookies Do We Use?
The Vukacover Platform uses four categories of cookies:
| Cookie Type | Purpose | Examples | Can You Opt Out? |
|---|---|---|---|
| Essential / Functional | These cookies are strictly necessary for the Platform to function. They manage your session, authenticate your login, secure your wallet operations, and maintain core features. | Session tokens, authentication cookies, CSRF protection tokens, wallet session identifiers | No, disabling these will prevent you from using the Platform. |
| Analytics | These cookies help us understand how users interact with the Platform, which pages are visited most, where users drop off, and how features perform. Data is aggregated and anonymised. | Page view trackers, performance monitoring SDKs, crash reporting tools | Yes, you can opt out via the cookie consent banner or your browser settings. |
| Personalisation | These cookies remember your preferences, language settings, learning progress, and content configurations so you don't have to set them each time you visit. | Learning progress cookies, language preference cookies, content display preferences | Yes, opting out may reduce the quality of personalised content and recommendations. |
| Marketing | These cookies track your engagement with Vukacover marketing communications, measure campaign effectiveness, and allow us to show relevant content based on your interests. | Email campaign trackers, referral source cookies, conversion tracking pixels | Yes, opt out at any time via your account Privacy Settings or by clicking the unsubscribe link in any marketing email. |
Third-Party Cookies & Tracking Tools
Some cookies on the Platform are set by third-party service providers we work with, including analytics platforms, crash reporting tools, and payment gateway operators. These third parties process data in accordance with their own privacy policies. We carefully select partners whose data handling practices meet our standards, and we require them to process data only for the specific purposes we authorise.
We do not permit third-party advertising networks to place cookies on the Platform for the purpose of serving behavioural advertising to our users without your explicit consent.
How to Manage Your Cookie Preferences
On the Vukacover Platform
When you first visit the Platform, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can update your preferences at any time by visiting Account Settings → Privacy Settings.
Via Your Browser
You can control and/or delete cookies directly through your browser settings. Most browsers allow you to block all cookies, block only third-party cookies, or delete existing cookies. Note that blocking essential cookies will impair the functionality of the Platform. Guidance for common browsers:
- Google Chrome: Settings → Privacy and Security → Cookies and other site data
- Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
On Mobile
On our mobile application, you can manage tracking permissions through your device settings. On iOS, go to Settings → Privacy → Tracking and toggle Vukacover off. On Android, go to Settings → Privacy → Ads and opt out of personalisation.
Cookie Retention Periods
| Cookie Category | Retention Period |
|---|---|
| Essential / Functional | Session duration (deleted when you close your browser) or up to 30 days for persistent session cookies |
| Analytics | Up to 13 months from the date of your last visit |
| Personalisation | Up to 12 months, or until you clear your preferences |
| Marketing | Up to 90 days from the last marketing interaction |
Legal Basis for Cookie Use
We rely on the following legal bases for processing data through cookies under the Kenya Data Protection Act, 2019:
- Contractual Necessity — for essential/functional cookies required to deliver the service you requested.
- Consent — for analytics, personalisation, and marketing cookies. You may withdraw consent at any time.
- Legitimate Interests — for limited security monitoring and fraud detection cookies where consent would not be proportionate.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our data practices. When we make material changes, we will notify you via the in-app cookie consent banner and update the "Created on" date at the top of this page. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact our Data Protection Officer at privacy@omnicover.africa or visit our Privacy Policy for full details on how we process your personal data.
Version 1.0 | May 2026 — Vukacover / ZEP-RE & AICE Africa | privacy@omnicover.africa